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Technical and Model Support

  • Installing from an old CD and having problems? Having other installation problems?  contact us

  • Vista & Windows 7 Issues:  Microsoft Corporation, for whatever reason, elected not to include the standard Windows Help program (WinHlp32.exe) in their production release of Vista and Windows 7.  Consequently, help systems for many Windows applications, including ICPR, will not function unless WinHlp32 is installed.  Here are the links for downloading and installing WinHlp32.

    for Vista Users: 

     http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=5143

     

    for Windows 7 Users: 

     http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=91

    All instructions have been written by Microsoft and must be carefully understood and followed.  If in doubt on installing WinHlp32, please contact your IT department/specialist.

    If you are using or contemplating using ICPR with Vista or Windows 7, it is important that you are running the latest version of ICPR (v3.10 SP8 or higher).

  • Checking for Updates: If you are currently using the Windows version of ICPR, it is highly recommended that you download the latest version of the model to insure that you have any new features that might have been added since your purchase.  To check for the latest updates, open ICPR while online and click the "Check for Updates" option under Help as shown below:

  • Network Lock Issues: If you are having problems with your network lock on a server, download the following driver and install it on the server machine:

hlsw32_inst.zip

 

If you need to re-install ICPR on a work station, contact us and we will send you a private installation link.

 

Note: Network locks are no longer sold due to incompatibility issues with newer network systems.

  • Conflicts with Other Hardlocks: If you are using programs other than ICPR that require a hardlock, please insure that you have installed the latest drivers for them.  Contact us if you have any other problems with ICPR related to installation.

© 2005, Peter J. Singhofen

 

Technical and Model

Support Questions

If your firm has signed up for our annual technical and model support plan, send us your questions. If you are having difficulties with a specific model, zip up only your "input" file (i.e., the *.icp file) and attach it to your email with a description of your problem and your serial number. We will normally reply via email after reviewing your data set, but include a phone number and company name in case we find it necessary to call.

 

Technical Support Questions 

 

If your firm has not signed up for our annual technical and model support plan, there will be a charge.  For details on the charges or to find out if you are already signed up for the annual plan, send us a note with your serial number and company name.

 

Analyzing ICPR's Mass 

Balance Report

Download a PDF explaining how to review and analyze ICPR's Mass Balance Report. 

 

 

Setting Stability Criteria 

in ICPR

Download a PDF explaining how to establish stability criteria in ICPR including computational time steps and change in stage criteria. 

 

Calibration and Verification of

Stormwater Models

Download a Technical Paper by Peter J. Singhofen on calibrating stormwater models. 

 

WSPRO Manuals

WSPRO Manuals (6+MB) are available for those of you who are interested.